Refund policy

Refund and Returns Policy

Last updated: July 5, 2026

We want you to be happy with your Florette Lane purchase. Please review this Refund and Returns Policy carefully before placing your order.

Returns

We have a 30-day return policy for eligible physical products, which means you have 30 days after receiving or picking up your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unstitched, undamaged, unworn where applicable, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

Product and Event-Specific Terms

Some products, events, tickets, classes, workshops, preorders, custom items, digital items, or other listings may have specific refund, cancellation, transfer, exchange, or return terms stated on the applicable product page, event page, ticket page, checkout page, order confirmation, or other listing.

In the event of a conflict between this Refund and Returns Policy and the specific terms stated for a product, event, ticket, or listing, the specific terms stated for that product, event, ticket, or listing will control.

This includes, but is not limited to, Stitch Cinema tickets and related event purchases.

How to Start a Return

To start a return, contact us at yvonne@florettelane.com.

Please include your name, order number, the item you would like to return, and the reason for the return.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return instructions and the return address will be provided after your return request is accepted.

You can always contact us with return questions at yvonne@florettelane.com.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective item, damaged item, incorrect item, or another error on our part.

Original shipping charges are non-refundable unless the return is due to a defective item, damaged item, incorrect item, or another error on our part.

We recommend using a trackable shipping method for any return you send to us. Florette Lane is not responsible for returns that are lost or damaged in transit.

Damages and Issues

Please inspect your order when you receive it and contact us promptly if the item is defective, damaged, or if you received the wrong item.

To help us evaluate the issue and make it right, please include your order number and photos of the item, packaging, and any damage or error when you contact us.

Non-Returnable Items

Certain items are not eligible for return, refund, or exchange unless they arrive damaged, defective, or incorrect.

Non-returnable items may include:

• Event tickets, including Stitch Cinema tickets, unless otherwise stated on the applicable event or ticket page
• Classes, workshops, experiences, and event add-ons, unless otherwise stated on the applicable listing
• Custom, personalized, special order, painted-to-order, or made-to-order items
• Preorder items, unless otherwise stated on the applicable product page
• Digital products, downloads, stitch charts, or patterns
• Gift cards
• Sale items, clearance items, or final sale items
• Items that have been used, stitched, altered, damaged, or removed from their original packaging
• Thread, kits, accessories, or other packaged goods that have been opened, cut, separated, used, or altered

Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to request a return for the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Because many Florette Lane products, event items, and limited releases may have limited availability, we cannot guarantee that an exchange item will be available.

Event Tickets, Classes, Workshops, and Experiences

Event tickets, classes, workshops, experiences, and event add-ons may be subject to specific refund, cancellation, transfer, and exchange terms stated on the applicable product or event page.

Unless otherwise stated on the applicable listing, event tickets, classes, workshops, experiences, and related event add-ons are final sale and are not refundable.

If Florette Lane cancels an event, we will provide information about available options, which may include a refund, credit, rescheduled date, transfer option, or other remedy depending on the circumstances.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at yvonne@florettelane.com.